Privacy Policy

This Privacy Policy explains how Lightcraftau collects, uses, and protects personal information in Australia. It applies to our website, communications, and workshop interactions. We aim to present these points in clear language for easy understanding.

Information we may collect includes identification details (such as name and contact information), vehicle data (make, model, engine code, VIN, mileage, and diagnostic readings), booking preferences, and communication history. Where required for payment processing, we may also capture billing details. We try to collect only what is relevant for bookings, diagnostics, calibrations, parts sourcing, and customer support.

We use personal information to arrange appointments, confirm availability, provide quotes, deliver services, and share updates that relate to your vehicle or requests. Operational messages may include reminders, scope clarifications, and reports after work completion. With your permission, we may send occasional educational content about tuning and maintenance. You can opt out of such messaging at any time using provided links or by contacting us directly.

We may share information with trusted service providers who support our operations, such as parts distributors, payment processors, and IT infrastructure partners. These providers are engaged to use information only for the specific services they deliver to us and to protect information appropriately. Where Australian law or a court order requires disclosure, we may share data to meet that obligation.

Data security measures include access controls, encrypted transmission where appropriate, staff training, and routine reviews of storage practices. While we implement reasonable safeguards to reduce risk, online transmission and storage carry inherent exposure. We monitor for issues and respond to incidents with investigation and corrective steps, and we communicate when guidance suggests notification is appropriate.

Our website may use cookies and similar technologies to support essential functions, remember preferences, and analyze aggregated usage. You can manage preferences through your browser or by using on-site controls. Disabling certain categories may affect the availability of some features. For details about cookies used on this site, refer to the banner and related settings where available.

We retain information for periods aligned with operational needs, warranty records related to parts where applicable, tax and accounting requirements, and dispute resolution windows. When information is *** longer required, we endeavor to de-identify or delete it within reasonable timeframes consistent with legal guidance.

Access and correction: you may request a copy of information we hold about you and ask us to correct inaccuracies. To make a request, contact us using the details below. For security, we may ask for verification before acting on a request.

International handling: our primary operations are in Australia. Some service providers may operate infrastructure in other regions. Where information is processed overseas, we take steps designed to maintain protections comparable to Australian expectations through contractual commitments and provider reviews.

Updates to this Policy: we may revise this Policy to reflect changes in practices, technologies, or regulatory guidance. The effective date will be adjusted when updates are published. Material changes will be highlighted for a reasonable period.

Contact: if you have questions about this Policy or wish to exercise privacy rights, reach us at Lightcraftau@gmail.com or by phone at + (61) 43 971-56-28. Postal correspondence may be directed to 22 Baker Street, Fitzroy VIC 3065.